If you manage a hotel, you'll wear a number of different hats on a daily basis. However, you should never get too far away from thinking about the experience of your guests and trying to always improve it. Come up with a list of ways that your staff can improve the hotel experience for your guests. These methods don't have to be overly complicated, nor do they need to take a significant amount of money out of your budget. Here are some simple ideas that you can have your staff implement.
Quick Follow-Up After Check-In
Front desk staff often have no interactions with guests between check-in and check-out, but this doesn't have to be the case. One way to improve the guest experience for those who are visiting your hotel is to have someone from the front desk call each guest's room a short time after check-in — perhaps 10 or 15 minutes. During this quick phone call, the front desk employee can confirm that everything in the room is to the guest's liking. If this isn't the case, the employee can quickly take action for the guest, whether it's moving him or her to a different room or having a maintenance staff member visit right away.
Offer Small Tokens For Repeat Guests
It's nice for a hotel to recognize its repeat guests, as doing so can make a guest feel as though he or she made the right move to return to the hotel. Given that your booking system will let you know if each guest has stayed with you before, you can prepare for the arrival of repeat guests with small tokens placed in their rooms. Depending on your budget, this could be something as simple as a couple bottles of water and a bag of chips, for example, or it could include a voucher for the on-site restaurant and a short note from you thanking the guest for his or her patronage.
Provide Area Details For Guests
You should ensure that your hotel's staff members are educated about the surrounding area so that they can further be of value to guests. A traveler visiting the area for the first time, for example, might not know much about the area. In such a case, a front desk staff member could ask the person if he or she needs food, shopping, or even entertainment ideas, and then provide some options. For a road-weary traveler, this type of personalized service can be highly valuable.
Contact a business like Integrity Hotel Partners to learn more.